Frequently Asked Questions
Everything you need to know about your next big run.
How do I find the right shoe size for my running style?
We recommend checking our comprehensive Size Guide which includes measurements for arch support and width. If you are between sizes, we suggest sizing up by half a size to allow for natural foot swelling during long-distance runs.
What is Happystride's return policy on used gear?
We offer a 30-day 'Run on Clouds' guarantee. If you aren't completely satisfied with your performance gear after a few test runs, you can return them for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Are your running clothes moisture-wicking and UV-protected?
Yes, all Happystride apparel is engineered with advanced moisture-wicking fabric to keep you dry and features a minimum of UPF 50+ protection to shield you from harmful sun exposure.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location but generally arrive within 7-14 business days. Customs fees may apply depending on your local regulations.
How should I clean my Happystride performance trainers?
To preserve the integrity of the cushioning and technical mesh, we recommend hand washing with cold water and mild soap. Always air dry your shoes and avoid using a tumble dryer or direct heat sources.